Refund Policy for AirCond Sales and Service

This Refund Policy outlines the terms and conditions governing refunds for products and services purchased from AirCond Sales and Service ("we," "us," or "our").

1. Refund Eligibility

We strive to ensure your satisfaction with our products and services. Refunds may be provided under the following circumstances:

Product Defects: If the product you purchased is defective or damaged upon receipt, you may be eligible for a part replacement. Please contact us within 3 days of receiving the product to initiate the refund process.

Service Cancellations: If you cancel a service appointment within 3 days of the scheduled appointment time, you may be eligible for a full or partial refund, depending on our cancellation policy.

2. Refund Process

To request a refund, please contact our customer service team at Email: tsetc@thiamseng.com or Whatsapp: 019-3332924. You may be required to provide proof of purchase, such as an order confirmation number or receipt.

Once your refund request is received and approved, we will process the refund within 7 days. Refunds will be issued via the original method of payment used for the purchase, unless otherwise specified.

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

Services already rendered

Customized or personalized products

Products that have been used, installed, or damaged by the customer

4. Return Shipping

If you are returning a product due to defect or damage, we may provide a prepaid return shipping label. Otherwise, you will be responsible for the cost of return shipping.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at Email: tsetc@thiamseng.com or Whatsapp: 019-3332924

By making a purchase from our website or using our services, you agree to the terms